Better Business Bureau
Reviews and Complaints
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Verified Reviewer | Grand Rapids, MichiganRuined my credit!
I switched my phone service from SPRINT, Whom I'd been with for over 20 years. I had two phones on this new account but VERIZON didn't have a new phone available so, they switched my old number and activated the phone I carried over while the new phone was being shipped to me.
In the meantime, VERIZON opened another account and charged me for service that I didn't use as I had no phone.
I have looked at the Better Business Website to find that this appears to be common practice with the company.
I have called VERIZON numerous times to try and get this issue resolved with no success.
THEN VERIZON had the nerve to send this to collections and therefore, shattering my 800+ credit score. I AM OUTRAGED, deserve a refund as I paid this bill and should have my credit restored!
User's recommendation: Don't do business with Verizon if they don't do better by their customers!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Memphis, TennesseeThey closed my complaint file without resolution before the end date they gave me.
Well, At this time, The BBBMS employee (Julie Dee) HAS added my response to the reopened complaint. I don't yet have financial resolution, but BBB has corrected their wrong doing for now. I will update any advancements or changes.
No improvement. Neither the company at fault (complaint) or MSBBB has done anything to correct their wrongdoing.
I will make my best effort to update the PC complaint as often as possible. My complaint is visible on Google attached to their webpage.
The complaint has been going on for 5 weeks. The company responds, I respond, but it wasn't closed. The last communication I received from MSBBB, was an email letter dated August 2, that was 8 days ago as I write this. The letter said I had 10 days to respond to the business I was complaining about.
I emailed a response to the BBB regarding said letter yesterday Aug 9 (day 7), asking them to keep the case open, as I was waiting for action from the company I was complaining about, but that I would reply within the time frame allowed. I received an email from BBB this am Aug 10, telling me the case was closed Aug 9.
BBB emailed me on the 2nd, told me I had 10 days to respond, and closed the case on day 7. I say "NOT FAIR".
I am suspicious as to whose side they are on? BTW, the company I complained about, never denied poor customer service, they apologized for it.
They promised a refund. No refund yet after 3 weeks since I was told it was happening.
*Update, as I was writing this review, Julie Dee with MSBBB called me. She said her "system", closed out my complaint on day 7, and I was not the only person it happened to. That's very comforting to me.
I was told to submit my response directly to her and she would reopen the case and she would enter my response. Why can't she just reopen the case? BBB closed it too soon. It's their fault.
I will be honest and fair.
I will update this review after it all gets sorted out. If it ever does.
**Update, Today Aug 10, 12:30 pm, I emailed Julie Dee at MSBBB my timely response as she requested.
I told her of the review here on Google, and that I would update it when I get action or not.
***Update, I emailed a copy of this review to Julie Dee at BBB of the Mid South, 1:30 pm, Aug 10, 2022
****Update, it's been about 24 hours since I emailed the info to Julie Dee at MSBBB. Nothing has happened, the complaint has not been reopened nor has any of my response been added to the complaint.
- Get the attention of the business you have an issue with
- That very business is their customer
Preferred solution: Full refund
User's recommendation: The BBB has their own agenda
Charged twice for a phone replacement
User's recommendation: Be aware
Works holding my check when they say they haven't written them and lieing they even ready
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel Complaint Case number 1758****.
Preferred solution: A confirmation that the complaint was cancel and remove.
Have a complaint about car exchange in Virginia Beach
User's recommendation: Don't get a car from car exchange in Virginia Beach
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Surprise, ArizonaToo expensive repair prices.
Cancel a complaint
Preferred solution: cancel a complaint
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cebu City, Province Of CebuPaypal permanently limited my account even though i did nothing against their rules and regulations
REPORT PAYPAL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Armona, CaliforniaI want to check if the check i received is real , its a settlement from the Department of Justice
Preferred solution: I guess the truth.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pasig, ManilaBad Reviews
Preferred solution: Take off the bad reviews
Extreme harassment from staff and especially manager
User's recommendation: Don’t go if Jason is there he is a supposedly manager
Fake Agency
User's recommendation: Don't trust the Better Business Bureau
Completely biased judgement. A pay to play organization.
User's recommendation: Never sign a contract with any BBB contract verbage!
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